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JOURNAL ARTICLE

Ramsey, L., O’Hara, J., Lawton, R., & Sheard, L. (2023). A glimpse behind the organisational curtain: A dramaturgical analysis exploring the ways healthcare staff engage with online patient feedback ‘front’and ‘backstage’at three hospital Trusts in England. Sociology of Health & Illness

Link: https://onlinelibrary.wiley.com/doi/pdf/10.1111/1467-9566.13607