Ramsey L, Sheard L, Lawton R, O’Hara J. How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion, Patient Experience Journal: 2019 Vol. 6 : Iss. 2 , Article 9. DOI: 10.35680/2372-0247.1363
Mills T, Lawton R, Sheard L. Improving Patient Experience in Hospital Settings: Assessing the Role of Toolkits and Action Research Through a Process Evaluation of a Complex Intervention. Qualitative health research. 2019 Jun 16:1049732319855960.
Lawton R, Robinson O, Harrison R, Mason S, Conner M, Wilson B. Are more experienced clinicians better able to tolerate uncertainty and manage risks? A vignette study of doctors in three NHS emergency departments in England. BMJ Quality & Safety. 2019:bmjqs-2018-008390
Marsh C, Peacock R, Sheard L, Hughes L, Lawton R. Patient experience feedback in UK hospitals: What types are available and what are their potential roles in quality improvement (QI)? Health Expect. 2019 Apr 23. https://doi.org/10.1111/hex.12885
Hall LH, Johnson J, Watt I, O’Connor DB. Association of GP wellbeing and burnout with patient safety in UK primary care: a cross-sectional survey. Br J Gen Pract 23 April 2019; bjgp19X702713. DOI: https://doi.org/10.3399/bjgp19X702713
Mills T, Lawton R, Sheard L. Advancing complexity science in healthcare research: the logic of logic models. BMC Med Res Methodol. 2019 Mar 12;19(1):55.
Baxter R, Taylor N, Kellar I, Lawton R. A qualitative positive deviance study to explore exceptionally safe care on medical wards for older people. BMJ Quality & Safety. 2019 Feb 13.
Moore S. How can we use patient feedback more effectively to improve care? Nursing Times. 2018;114(12):47.
Louch G, Mohammed MA, Hughes L, O’Hara J. “Change is what can actually make the tough times better”: A patient-centred patient safety intervention delivered in collaboration with hospital volunteers. Health Expect. 2018 Oct 21.
Sheard L, Peacock R, Marsh C, Lawton R. What’s the problem with patient experience feedback? A macro and micro understanding, based on findings from a three-site UK qualitative study. Health Expect. 2018 Sep 22.