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A ‘REAL WORLD’ TRIAL OF A STRATEGY TO PROMOTE EVIDENCE-BASED PRIMARY CARE IN WEST YORKSHIRE: Professor Robbie Foy, 18 January 2018

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Abstract: Clinical evidence that can improve patient outcomes does not reliably find its way into everyday care. The gap between evidence and practice limits the health, social and economic impacts of clinical research. Dissemination of evidence-based practice via clinical guidelines is necessary but seldom sufficient by itself to ensure implementation. Furthermore, the general practice context presents particular challenges – especially given limited practice organisational capacity, increasing workload and complexity of care, and competing priorities.

This presentation will report the key methods and findings from a major programme of work involving general practices across West Yorkshire.  We aimed to develop and evaluate an implementation package to support the uptake of a range of guideline recommendations and sustainably integrate it within general practice systems and resources.  We made our evaluation as pragmatic as possible to ensure relevance to ‘real world’ primary care.  Seminar participants can judge for themselves to what extent we met our goals.

Biography: Robbie Foy is Professor of Primary Care at the Leeds Institute of Health Sciences and a general practitioner in inner-city Leeds.  His field of work, implementation research, aims to inform policy decisions about how best to use resources to improve the uptake of research findings by evaluating approaches to change professional and organisational behaviour.  His former posts include a clinical senior lectureship at Newcastle University, and an MRC training fellowship in health services research based jointly between the Universities of Edinburgh and Aberdeen.  He is also trained as a public health physician.  He was a 2006-7 Harkness / Health Foundation Fellow in Health Care Policy, based jointly between the Veteran’s Administration and RAND in Los Angeles.  He was formerly Deputy Editor-in-Chief of the open access journal, Implementation Science.

TO IMPROVE DIAGNOSIS, INTERVENE AS SOON AS IT STARTS: Dr Olga Kostopoulou, 30th November 2017

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Abstract: The early stages of judgement are the most critical for the final outcome of the diagnostic process. I will present studies that used different methodologies to measure the influence of this early stage on the diagnostic process and outcome. I will also present the design of a computerised diagnostic support system (DSS) prototype for General Practitioners. Designed to support the early stages of the diagnostic process, the DSS prototype was recently evaluated in a study with GPs consulting with standardised patients (actors).

Biography: Olga studied Psychology at the National University of Athens, Greece, and obtained her MSc and PhD in Psychology from Cardiff University. Prior to her current position, she held academic positions at King’s College London, and the University of Birmingham. Her main research interest is the application of psychology theory and methods to the study of medical decisions. She has conducted research on medical judgement in a variety of healthcare settings, using predominantly quantitative experimental methods. She aims to understand the cognitive biases that can lead to diagnostic error and delay, and test ways of reducing bias and supporting judgement. Her research has been funded by Cancer Research UK, the EU and the DoH. She is Associate Editor of the journal Medical Decision Making, has served as elected Trustee on the Board of the Society, and has chaired the Society’s biennial European meeting in London (June 2016). She has given short courses and MSc modules on the psychology of medical decision making to UK and international audiences.

THE VALUE OF ONLINE ACCESS TO ELECTRONIC HEALTH RECORDS AND LINKED SERVICES TO PATIENTS IN PRIMARY CARE: Professor Mohammed Mohammed and Jane Montague, 2nd November 2017

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Abstract: Policy directives and technological innovation are increasingly encouraging and facilitating online engagement between patients and healthcare providers. Typically, this involves using a Patient Access Portal (PAP) that enables patients to book appointments, make medication requests, view their medical records and send messages using the internet.  Studies of the use of online services in primary care globally, have found that patients using PAPs report increased convenience and satisfaction. Positive impacts on patient safety were noted.

This presentation reports on the findings of a relatively large cross-sectional survey of NHS patients in Great Britain who use an online PAP. The survey sought to elicit their views on how valuable they found the PAP in comparison to other online services such as banking and shopping as well as the value they placed on it in monetary terms. We found that the majority of patients place a high value, but not monetary value on the PAP and report a positive impact from using it. This increased with the number of long term conditions.  One in five responders rated the PAP as their favourite online service second only to online banking. Almost three out four responders stated that availability of online access would influence their move to another general practice.

However, PAP usage is low in the UK. The study findings prompt a number of interesting questions on availability and access as well as the significance of patient social characteristics. Given the continued challenges of accessing GPs, the ageing population and increasing levels of population morbidity, we suggest that further work to understand and remove the barriers to online access, without untoward negative consequences for general practice, is urgently required.

Biography: Mohammed A Mohammed is a Professor of Healthcare, Quality & Effectiveness in the Faculty of Health Studies at the University of Bradford. He is also Deputy Director at the Bradford Institute for Health Research, Academic Director of the Improvement Academy and Non-Executive Director for the Yorkshire & Humberside Academic Health Sciences Network. His main areas of interest are health care quality, performance monitoring, league tables and more generally health services research and the science of improvement. He has extensive experience of teaching and applying the science of improvement to enhance health care quality in primary and secondary care.

Jane Montague is a Lecturer in Health Studies within the School of Nursing and Healthcare Leadership.  Her areas of interest include inequalities in health care and the impact of diversity and cultural difference on health and wellbeing. She has recently been involved in a number of research activities related to patient safety. She has extensive teaching experience at both undergraduate and postgraduate level and is currently the university programme coordinator for the Postgraduate Diploma for Practitioners with a Special Interest (in partnership with The Ridge, Bradford).

MEDICATION SAFETY – PROBLEMS, SOLUTIONS AND CHALLENGES: Professor Bryony Dean-Franklin, 27th October 2017

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Abstract: The use of medication is one of the most common interventions in today’s healthcare. Medication use takes place in many different settings and involves many different health care professionals as well as patients and their carers – and errors can arise at any stage. This presentation will set the scene by describing some of the problems that can occur, before considering some solutions and challenges, drawing on evidence in this field. Potential solutions include the use of technology (both high tech and low tech), human factors, system design, communication strategies and greater patient involvement. Suitable solutions must also take into account both a ‘medical’ view of safety (the avoidance of harm) and a ‘patient’ view of safety (‘feeling safe’). Challenges include the importance of context (what works in what setting may not work in another), fidelity of implementation, unintended consequences, and the ubiquitous nature of medication use and wide range of stakeholders involved.

Biography: Professor Bryony Dean Franklin is Director of the Centre for Medication Safety and Service Quality (CMSSQ), a joint research unit between Imperial College Healthcare NHS Trust and UCL School of Pharmacy, where Bryony is Professor of Medication Safety. She is a theme lead for both the NIHR Imperial Patient Safety Translational Research Centre and the NIHR Health Protection Research Unit in Healthcare Associated Infection and Antimicrobial Resistance at Imperial College London.

Bryony has been involved with patient safety research for nearly twenty years, and has published widely on medication safety, the evaluation of various technologies designed to reduce errors, and how we can support the public role in patient safety. Her current post combines research, education and training, and clinical practice as a hospital pharmacist. Bryony is an associate editor for the journal BMJ Quality and Safety, and on the editorial board for BMC Safety in Health. She is co-editor of the textbook “Safety in Medication Use” and co-author of “Going into Hospital? A guide for patients, carers and families”, a book aimed at the general public.

Presentation slides available here

PATIENT SAFETY: THE END OF THE BEGINNING OR THE BEGINNING OF THE END? Professor Jeffrey Braithwaite, 12th October 2017

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Abstract: I last spoke to the Bradford Institute for Health Research on the topic of Resilient health care: re-conceptualising patient safety. Two years on, and along with members of the Resilient Health Care Network, we have published another book (Braithwaite, Wears and Hollnagel, 2017, Reconciling Word-As-Imagined and Work-As-Done), with three more volumes in various stages of production. Leveraging from this work, I will analyse recent developments in patient safety and discuss a number of issues crucial to understanding where we are in the perennial search for better ways to care for patients in safe, effective environments.

I will draw not only on the compendiums making up the contributions of the Resilient Health Care Net, but also on two other recent contributions of note. One is The Sociology of Healthcare Safety and Quality (Allen, Braithwaite, Sandall, Waring, (eds.), 2016). The other is recent work on applying complexity science to health care (Braithwaite, Churruca, Ellis, Long, Clay-Williams, Damen, Herkes, Pomare, Ludlow, 2017, Complexity Science in Healthcare—Aspirations, Approaches, Applications and Accomplishments: A White Paper).

The bottom line is that despite the doomsayers saying that it is proving very hard to make progress in patient safety as it is such an intractable wicked problem, it’s better to say that we are at the end of the beginning of the patient safety movement rather than at the beginning of the end. But, in the end, that will be up to each individual in the audience. There will be time for discussion at the conclusion of this presentation.

Biography: Professor Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FAIM, FCHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, is Foundation Director, Australian Institute of Health Innovation, Director, Centre for Healthcare Resilience and Implementation Science, and Professor of Health Systems Research, Macquarie University, Australia. His research examines patient safety, health care as a complex adaptive system, and applying complexity science to health care problems. He has attracted funding of more than AUD$102 million and has received 37 different national and international awards for his teaching and research.

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