Lauren has a background in Psychology, graduating from the University of Leeds with a BSc (Hons). Lauren is currently studying for a PhD with the University of Leeds and Bradford Institute for Health Research funded by the NIHR Yorkshire and Humber Patient Safety Translational Research Centre under the research theme Patient Involvement in Patient Safety.
Prior to beginning her PhD, Lauren spent a year working with the team at Bradford Institute for Health Research assisting in various projects aiming to improve the quality and safety of care in the NHS. She also worked as a research assistant on a European Randomised Controlled Trial (RCT) at The University of Leeds, and at Inhealthcare helping to develop digital health solution for the NHS.
Lauren is completing a PhD which is focused on understanding how staff use and respond to patient feedback to inform improvements to the quality and safety of care in a hospital setting. NHS policy and guidance highlights the important and unique perspective of patients, and the potential value of their feedback in informing improvements to care. In light of this, the healthcare service is increasingly collecting feedback from patients, with collection often being mandated across many aspects of care. Despite this, recent research suggests that there is not enough being done with patient feedback to use it to inform meaningful change. Based on the findings from a systematic literature review Lauren completed, the PhD adopts an exploratory approach to focus more specifically on patient-initiated online feedback, how this is responded to and how it is used in practice to inform improvement.
Lauren has a general research interest in the quality and safety of care in the NHS. More specifically, Lauren is interested in how both digital health technologies and patient involvement in patient care can help to alleviate pressures on the NHS, and improve the quality and safety of care for both patients and staff. Lauren also has a particular interest in how qualitative methodological approaches can help to answer key research questions in this area.
Ramsey L, Sheard L, Lawton R, O Hara J. How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion. Patient Experience Journal. 2019;6(2):42-50
Ramsey, Lauren Paige; Sheard, Laura Dr; Lawton, Rebecca Professor; and O’Hara, Jane Dr (2019) “How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion,” Patient Experience Journal: Vol. 6 : Iss. 2 , Article 9. DOI: 10.35680/2372-0247.1363
Johnson, J., Panagioti, M., Bass, J., Ramsey, L., & Harrison, R. (2016). Resilience to emotional distress in response to failure, error or mistakes: A systematic review. Clinical psychology review.