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Ramsey L, Sheard L, Lawton R, O’Hara J. How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion, Patient Experience Journal: 2019 Vol. 6 : Iss. 2 , Article 9. DOI: 10.35680/2372-0247.1363
Oikonomou E, Chatburn E, Higham H, Murray J, Lawton R, Vincent C. Developing a measure to assess the quality of care transitions for older people. BMC Health Serv Res. 2019 Jul 19;19(1):505. https://doi.org/10.1111/hex.12930