THE KING’S FUND: COMPASSIONATE LEADERSHIP FOR CULTURES OF HIGH QUALITY CARE, Professor Michael West, Lancaster University Management School, 10 December 2020

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Abstract: The pandemic has triggered global tragedy, pain, fear, anxiety and darkness. Yet, at the darkest times there is an opportunity for the light of learning to stream in. In this presentation I will suggest that the three key areas of learning from this crisis for our health and care systems are compassionate leadership, team-working, and reflection. The seminar will address the question of how we can develop cultures of high quality, continually improving and compassionate care in the challenging circumstances we face in our health services and, at the same time, ensure the well-being and growth of those who provide that care?

Drawing on the evidence from our two reviews into doctors’ and nurses’ mental health and wellbeing across the UK, the seminar will provide practical guidance necessary to help us ensure that compassion, high quality and innovation are at the heart of health and care cultures.

The seminar will provide information not only the ‘what’ of the key elements of team and organisational elements for a positive culture but also the ‘how’. It will describe how we can help to create the conditions that ensure high-quality care cultures at national and local level. It will draw on the strategies being implemented across the four UK health and care systems to illustrate the key themes. Participants will have links to a wealth of open-access, evidence-based resources to enable them to support the transformation of health care teams and organisations.

Presentation slides available here

THE PATIENT ROLE IN DEVELOPING HEALTHCARE LEADERS: WHAT IS THE RECIPROCAL LEARNING? Rachel Hawley, NHS Leadership Academy, 13th February 2020

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Abstract: Patient and service user involvement in developing and delivering care has become part of every day practice. Over the last six years the NHS Leadership Academy has built an evidence base for how involving patients in leadership development positively influences the perception of healthcare leaders and in turn delivery of services. Through initiatives such as reciprocal mentoring, recruitment and selection training and storytelling, it has been possible to show that leaders think and behave differently as a direct result of their experiences. Initially evidence centred on the perspective of leaders but has now encompassed the extent to which patients, carers and service users themselves gain skills from the very act of involvement which has then been shown to support and enhance other areas of their life including a route back into employment. This seminar focused on understanding the nature of developing transferable skills through co-production and what is required in order to facilitate this successfully for mutual benefit.

Presentation slides available here

“FROM ‘BODIES ON THE PAVEMENT’ TO THE PARTICIPATORY ZEITGEIST: SHAPING CHANGE IN HEALTHCARE ORGANISATIONS”, Glenn Robert Professor of Health Care Quality & Innovation, King’s College London, 23rd January 2020

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Abstract: This talk will critically explore the current trend towards more participatory methods for bringing about change within (and outside) healthcare organisations, and the resulting opportunities and challenges that arise for applied (and not so applied) qualitative health researchers. By revisiting the radical origins of such methods the talk will provide an opportunity to consider how they relate to more recent constructs such as Patient & Public Involvement. The potential for combining both imagination and rigour in qualitative research which might contribute to beneficial change in the organisation of healthcare service delivery will be discussed..

Biography: My research at King’s College London draws on the fields of organisational studies and organisational sociology. It incorporates the study of innovations in the organisation and delivery of health care services as well as quality improvement interventions. My current research interests include collaborating with service designers to identify and test any creative and participatory methods that might have value in addressing some of the challenges facing the NHS. Through a part-time Chair at Jönköping University, Sweden I am also collaborating on a long-term research programme which is seeking to explore, enhance and measure the value of co-production for improving the health and social care of citizens.

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