Background
Martha Miles holds a BSc (Hons) in Psychology, an MSc in Forensic Psychology, and a PGCert in Specialist Adult Mental Health. Before starting her doctorate, Martha worked as a Mental Health and Wellbeing Practitioner in the NHS, where she developed a strong interest in how staff experiences, everyday communication, and team culture shape safety and quality in healthcare.
Martha is a PhD researcher at the University of Leeds, funded by the NIHR Yorkshire & Humber Patient Safety Research Collaboration (PSRC) and Applied Research Collaborative (ARC). Her work sits within the Rethinking Safety Intelligence theme.
PhD overview
Maternity services face persistent safety challenges highlighted by national inquiries, including concerns about how staff raise issues and how services listen and respond. Martha’s PhD investigates how employee voice is captured, used, and acted upon in maternity settings, and how this can improve patient safety and team culture.
Her programme aims to generate clear, feasible guidance for teams and leaders to hear, value, and act earlier on staff insights, supporting safer care, inclusion, and workforce wellbeing by integrating a systematic scoping review of approaches to capturing staff voice in maternity, subject-matter expert interviews to identify practical barriers and enablers, and a critical-realist focused ethnography of how voice is enacted and responded to in everyday practice.
Research Interests
Employee voice and soft intelligence; psychological safety; teamworking and safety culture; maternity safety; equity and inclusion in healthcare; qualitative methods and focused ethnography; implementation and improvement science.