I recently joined YQSR in 2023 as a Research Fellow working within the Rethinking Safety Intelligence for Improvement theme.
My background is in Psychology, having obtained a BSc (Hons) in Psychology and Crime and an MSc in Psychology from the University of Bradford (2013 and 2014). I am currently undertaking a PhD in Psychology entitled, ‘A dialogic perspective on how organisations ostensibly listen through Twitter interactions’, also at the University of Bradford. This is done using a Bakhtinian dialogic approach analysing Tweets between the accounts of organisations and their customers/users.
I have previously worked with YQSR through the University of Leeds on a project evaluating the implementation and impact of a digital command centre at Bradford Royal Infirmary.
I have a broad range of interests but gravitate to qualitative methodologies. Within health services research I have an interest in the use of safety intelligence, specifically forms of soft intelligence and how they can be best used to improve patient experience and safety. I have a particular interest in research with applied or impactful real-world outcomes. I also have interests in social psychology, in particular behaviour in interactions between individuals and groups and particularly enjoy using novel theoretical frameworks to explore all these areas.