The 8 Assumptions

1. Multi-disciplinary approach
Working on patient experience improvement effectively, requires a multi-0disciplinary approach that includes medical staff, allied health professionals, and all levels of staff

2. Patient and public involvement
Working on patient experience improvement effectively, requires strong input from patients themselves

3. Collecting current patient feedback
It is sometime useful to collect ‘current’ feedback from patients to complement other sources.

4. Triangulation of different feedback
When prioritising areas for improvement, it is useful to have all available feedback to view together

5. Patient Experience/QI team involvement
Patient Experience/QI teams have a role in accessing support from the wider hospital

6. Facilitating group reflection and planning
A facilitative reflective space will help staff consider their feedback, prioritise actions and measure/monitor impact.

7. Applying improvement methods and developing skills
Systematic cycles of improvement methodology support staff in prioritising actions, measuring/monitoring impact and in developing skills in improvement methods

8. Celebration
Celebrating good patient experience enhances staff and patient morale