Abstract:

This talk will reflect on the rise of knowledge brokering as a strategy for translating scientific research into healthcare policy and practice. Drawing on a 10-year programme of research conducted in a large-scale collaborative research partnership, it will explore different dimensions and types of knowledge brokering and discuss implications for evaluating its effectiveness. Particular attention will be paid to the ‘dark side’ of knowledge brokering and strategies that could be used to address it.

Biography:

Dr Roman Kislov is a Reader in Organisation Studies and Acting Head of Decent Work and Productivity Research Centre at Manchester Metropolitan University, an Honorary Senior Research Fellow at the Institute for Health Policy and Organisation, University of Manchester, and an Adjunct Associate Professor at the Australian Centre for Health Services Innovation (AusHSI), Queensland University of Technology.

Roman conducts qualitative research on the processes and practices of knowledge mobilisation, with a particular interest in communities of practice, intermediary roles, organisational learning and implementation of change. His work crosses disciplinary boundaries between organisation studies, public administration and health services research. Roman’s work has recently appeared in Public Administration Review, Organization Studies, Public Administration, Implementation Science and BMJ Quality and Safety.

Roman is currently a Deputy Theme Lead for Implementation Science in the National Institute for Health Research Applied Research Collaboration (NIHR ARC) Greater Manchester—a large-scale partnership between universities, NHS providers and third-sector organisations aiming to produce research that responds to the needs of local health and care system across the region

Abstract

In 2002, the renowned patient safety advocate and former president of the Institute of Health Improvement, Sir Don Berwick, wrote of what he had learned about patient safety in his career. Perhaps Berwick’s most important insight was that that safety is fundamentally about people. Safety emerges from the unique encounter between the people who need services and those entrusted to deliver them.

Similarly, when incidents occur, people are harmed, and their relationships affected. If such harm is to be adequately addressed and safety enhanced, then wellbeing must be restored, and relationships rebuilt. This means that what happens after an incident is of equal importance to understanding how or why it occurred. It also means that safety needs to be conceived in a relational as well as a regulatory framework, with resilience being understood as the interplay between both elements.

While restorative justice is a nascent area of development in healthcare systems, as a distinctively relational and dialogical approach to preventing and responding to harm, the approach has the potential to fill an important gap in our current understandings of safety. This seminar will explore the potential of restorative philosophy and the associated practices in healthcare settings using examples from practice and research to illustrate the possibilities. The session will also discuss the evaluation of a major and internationally unprecedented project, which employed a restorative approach to address the harm caused to patients and professionals by the use of surgical mesh in New Zealand.

Biography

Jo is a Registered Nurse, Research Fellow and Facilitator with the Diana Unwin Chair in Restorative Justice, Victoria University of Wellington, New Zealand. She worked as a registered nurse in NHS critical care settings for thirteen years before moving to NZ and has over twenty years’ experience in clinical, professional, and government advisory roles. Jo leads the Chairs collaborations with health sector partners. A notable project is New Zealand’s restorative inquiry into harm from surgical mesh and she chairs a national collaborative for restorative approaches in healthcare. She is actively involved in international research collaborations and networks that promote restorative responses and resilient healthcare. Jo applies and researches restorative responses to harm from adverse events, moral injury, bullying and harassment and organisational culture. Her PhD is critically examining New Zealand’s restorative approach to surgical mesh harm within the context of the health system.

Abstract:

The pandemic has triggered global tragedy, pain, fear, anxiety and darkness. Yet, at the darkest times there is an opportunity for the light of learning to stream in. In this presentation I will suggest that the three key areas of learning from this crisis for our health and care systems are compassionate leadership, team-working, and reflection. The seminar will address the question of how we can develop cultures of high quality, continually improving and compassionate care in the challenging circumstances we face in our health services and, at the same time, ensure the well-being and growth of those who provide that care?

Drawing on the evidence from our two reviews into doctors’ and nurses’ mental health and wellbeing across the UK, the seminar will provide practical guidance necessary to help us ensure that compassion, high quality and innovation are at the heart of health and care cultures.

The seminar will provide information not only the ‘what’ of the key elements of team and organisational elements for a positive culture but also the ‘how’. It will describe how we can help to create the conditions that ensure high-quality care cultures at national and local level. It will draw on the strategies being implemented across the four UK health and care systems to illustrate the key themes. Participants will have links to a wealth of open-access, evidence-based resources to enable them to support the transformation of health care teams and organisations.

Presentation slides available here

Abstract

Patient and service user involvement in developing and delivering care has become part of every day practice. Over the last six years the NHS Leadership Academy has built an evidence base for how involving patients in leadership development positively influences the perception of healthcare leaders and in turn delivery of services. Through initiatives such as reciprocal mentoring, recruitment and selection training and storytelling, it has been possible to show that leaders think and behave differently as a direct result of their experiences. Initially evidence centred on the perspective of leaders but has now encompassed the extent to which patients, carers and service users themselves gain skills from the very act of involvement which has then been shown to support and enhance other areas of their life including a route back into employment. This seminar focused on understanding the nature of developing transferable skills through co-production and what is required in order to facilitate this successfully for mutual benefit.

Presentation slides available here

Abstract

This talk will critically explore the current trend towards more participatory methods for bringing about change within (and outside) healthcare organisations, and the resulting opportunities and challenges that arise for applied (and not so applied) qualitative health researchers. By revisiting the radical origins of such methods the talk will provide an opportunity to consider how they relate to more recent constructs such as Patient & Public Involvement. The potential for combining both imagination and rigour in qualitative research which might contribute to beneficial change in the organisation of healthcare service delivery will be discussed..

Biography: My research at King’s College London draws on the fields of organisational studies and organisational sociology. It incorporates the study of innovations in the organisation and delivery of health care services as well as quality improvement interventions. My current research interests include collaborating with service designers to identify and test any creative and participatory methods that might have value in addressing some of the challenges facing the NHS. Through a part-time Chair at Jönköping University, Sweden I am also collaborating on a long-term research programme which is seeking to explore, enhance and measure the value of co-production for improving the health and social care of citizens.