Dr Natasha Hardicre

Senior Research Fellow

Email: Natasha.Hardicre@bthft.nhs.uk
Tel: 01274 383428
Twitter: @NatashaHardicre

ORCID iDhttps://orcid.org/0000-0002-3639-5556

Background

I am a Senior Research Fellow within the YQSR Group. I hold a BA in Sociology, MA in Social Research, and PhD in Sociology from the University of Leeds.

I sometimes describe my ‘research interests’ as ‘practically everything’! I am intrigued by the world – or maybe more accurately, the people within it. I enjoy exploring what and why people do what they do (or don’t do!) within the contexts they find themselves in, understanding how people think, and discovering patterns of order in what, sometimes, seems like a world of mess and (more or less organised) chaos! My PhD explored how people ‘do’ love and the implications this has on ideas of morality and social solidarity.

I am fascinated by stories and as a qualitative researcher, I like to observe and capture the stories of other people’s lives, representing them to others to challenge, change and reframe current ways of thinking and doing things. In 2017, for example, through a longitudinal ethnographic study done as part of the NIHR-funded programme of work ‘Partners At Care Transitions’ (PACT), I captured the stories of older people as they moved from hospital to home. These stories became a key part of a co-design process, which developed an intervention to improve the safety and experience of care for older people. As a team, we have also used these stories to engage with patients and health and social care professionals to challenge and change how they view hospital discharges. This work, alongside the synthesis of other qualitative studies, has also contributed to a new framework for understanding patient involvement in care.

Most of my time is currently spent working on an MRC-funded study using new technology and user-centred design to develop a new medical device to enhance the safety of nasogastric (NG) tubes. Alongside project management and oversight, I am responsible for undertaking observational research with clinical staff to understand current practice of NG-tube testing, and ensuring the device meets the needs of its intended users through user-centred work.

I am particularly interested in participatory research and design, and I enjoy developing and facilitating workshops which elicit user requirements; enable people to be part of identifying problems and developing solutions; and which provide space for new ideas to emerge. In 2019, I co-facilitated a multidisciplinary workshop with people who have an interest in improving the delivery of unexpected news during obstetric ultrasound. From that workshop, we were able to create a consensus guidance document to help sonographers deliver unexpected news in meaningful and person-centred ways.

I have an interest in and enjoy all things public-speaking and engagement. In particular, I have trained in and facilitated ‘Open Space’ sessions; co-led patient and public involvement and engagement (PPIE) meetings; facilitated focus groups discussions and co-design workshops; and developed and run training courses for health care professionals. I also taught a core social theory module at the University of Leeds between 2010 and 2015.

Recent Publications

O’Hara JK, Baxter R, Hardicre N. ‘Handing over to the patient’: A FRAM analysis of transitional care combining multiple stakeholder perspectives. Applied ergonomics. 2020 2020/05/01/;85:103060

Hardicre NK, Birks Y, Murray J, et al. Partners at Care Transitions (PACT): Exploring older peoples’ experiences of transitioning from hospital to home in the UK: protocol for an observation and interview study of older people and their families to understand patient experience and involvement in care at transitions. BMJ Open. 2017;7(11).